Warranty

NOTICE to Homeowners: 
Kidde NightHawk Smoke/Carbon Monoxide Detector Recall. Model # KN-COSM-IB. Manufacture Dates: June 2004 - December 2010. Claims and Information: 855-239-0490 or visit www.Kidde.com and click "Product Safety Notice".

Customer satisfaction is a top priority at Stevens Fine Homes. With every new home comes absolute peace of mind, with an included 1-year complete home warranty.

Please refer to your Homeowner's Warranty Manual to determine warrantable items or complete the Warranty Claim Form below. A Stevens Fine Homes Project Manager will contact you regarding your concerns.

Service Hours

Warranty calls are performed during business hours:
Monday - Friday: 8:30am - 5pm

For emergencies during standard business hours:
(910) 794-8699

For emergencies after hours, weekends, and holidays:
(910) 599-6931

Q. How do I obtain warranty service?  

All requests should include your full name, address, phone number, email address, and a description of the request being made. Methods to obtain warranty service are as follows:

  • Submit a warranty claim online at StevensFineHomes.com by clicking the Warranty tab and completing the claim form.
  • E-mail a request to Warranty@StevensFineHomes.com
  • During business hours Mon-Fri 8am-5pm, contact our main office at (910) 794-8699
  • For emergencies after hours, weekends and holidays, contact our emergency line at (910) 599-6931
Q. What qualifies as a warrantable item?  

The building of a new home is a large endeavor that constitutes one of the largest purchases someone may make. We understand the importance of addressing critical situations related to your new home. A list of warrantable items is present in your Homeowner's Warranty Manual for your reference. Listed below are some emergencies you may encounter, and how to address them:

Loss of Power
Check to make sure there is not a power outage in your area.
Check to make sure your electric meter is operational (flashing data on the screen).
Check your electrical panel for tripped breakers.

If all of the above have been verified to be operational, contact the emergency number for the electrician located on the contact sheet you received during your New Home Orientation.  The electrician will help you address further concerns with your outage.  You may also contact the Warranty Department, during business hours at (910) 794-8699, after hours at (910) 599-6931, or email warranty@stevensfinehomes.com.

Major Water Leak
First, turn off the water to the home at the main water shutoff, which is located in the garage near the water heater.
After the water has been turned off, attempt to pin point the location from where the water is originating (i.e. overflowing toilet, burst pipe). The more information you have for the emergency contact, the easier it may be to assist.

Contact the emergency number for the plumber located on the contact sheet you received during your New Home Orientation. You may also contact the Warranty Department, during business hours at (910) 794-8699, after hours at (910) 599-6931, or email warranty@stevensfinehomes.com.

Heating and Air Issues
In the event of a failure involving your heating and air services, please check the following items to help the emergency contact assist you.
Check your electrical panel for tripped breakers.
If it is during AC season, check to make sure condensation is coming from your primary drain line.

Contact the emergency number for the HVAC company located on the contact sheet you received during your New Home Orientation. You may also contact the Warranty Department, during business hours at (910) 794-8699, after hours at (910) 599-6931, or email warranty@stevensfinehomes.com.

Q. One of my electrical switches or outlets is not working. What should I do?  

The electrical system in your home is installed per all applicable building codes.  You may encounter an outlet or tripped breaker from time to time.  A variety of factors can cause this occurrence, from power surges to the use of worn appliances.  Before submitting a warranty request, please address the following: 

Check for loose or burnt out light bulbs. Check to assure switches associated with the fixture are on. Check GFCI locations to assure that the GFCI is not tripped. Check the electrical panel for tripped breakers.

Breakers can be tripped due to power surges from the electrical grid or from the use of warn appliances.  Older vacuum cleaners are a culprit of tripped breakers especially in rooms with a heavy load on the circuit.

GFCI protection is required in all areas with reasonable exposure to water. The kitchen, bathrooms, garage and exterior outlets are all protected using GFCI.  Please make sure the GFCI is operating properly by pressing the reset button if you encounter a power issue in these areas. All of the outlets on the exterior of the home are protected from the garage GFCI.

Q. Why does my smoke detector beep or display a flashing red light?  

Your smoke detectors are installed as a looped service and run on the electrical system in your home.  As a safety measure, each separate unit is equipped with a battery to serve as a backup in case of power failures.  These batteries require replacement due to natural drainage and the age of the battery.  Depending on the model and manufacturer, the units may use either AA or 9 Volt batteries. Instructions for replacement are as listed below: 

Standard Smoke Detector (located in all bedrooms)
Units typically have a slide panel or pressure cover.  Either slide or press the cover to reveal the battery location. Remove old batteries and replace with new batteries, then slide or press the cover closed.  Once completed, press the test button on the detector to allow synchronization with the rest of the system.

Carbon Dioxide/Smoke Detector (one on each floor typical)
These units typically require twisting to remove the unit from the mounting frame. Once removed, unplug the unit and remove the battery cover from the rear to access the batteries. Remove old batteries and replace with new batteries, then replace the battery cover. Once completed, plug the unit back in and reinstall by twisting back into the mounting frame located on the ceiling.  Make sure to test the unit once batteries have been replaced.

Q. The garbage disposal stopped working. What should I do?  

In the event that your disposal has stopped working, and makes no audible noise when the switch is used, please check the following:

Check the switch location located on the wall, counter top or under the cabinet.

Press the reset button located on the bottom of the disposal and check the switch again.

Check the electrical panel for tripped breakers.

If none of the above have your disposal working, please contact the Warranty Department, during business hours at (910) 794-8699, after hours at (910) 599-6931, or email warranty@stevensfinehomes.com.

In the event that an item has become lodged in your disposal, causing it to bind, please perform the following:

Turn off all power to the disposal. Make sure the switch is turned to the off position. It is also advised to turn the breaker off in the electrical panel.

Using the disposal wrench, insert the wrench into the socket located on the bottom center of the disposal, and wiggle the wrench left and right until the item has dislodged, allowing the motor to turn freely. Once the motor can turn freely, you can reach down into the disposal and remove the object.

After the object is free of the disposal, turn the breaker back to the on position and return to the kitchen to check the switch.  If the disposal is not operating, check the reset button on the bottom, then try the switch again.

If your disposal is still not operating, contact the Warranty Department, during business hours at (910) 794-8699, after hours at (910) 599-6931, or email  warranty@stevensfinehomes.com.